Refund policy

Every tin we sell is mixed to order to the colour code you choose. Please read this policy before ordering.

Paint mixed to order

Because each colour is mixed specially for your order, we can't accept returns or cancellations of paint that is correct and undamaged once mixing has started. If you need to change or cancel an order, contact us as soon as possible and we'll help if it hasn't been mixed yet.

Colour matching

We mix to the manufacturer's formula for the code you order. Manufacturers often use several shades for one code and paint fades over time, so please spray a test card before painting. We can't accept returns for colour differences where we've mixed the code you ordered. If we've mixed a different code from the one you ordered, we'll replace it free of charge.

Damaged, faulty or incorrect items

Please check your order when it arrives. If anything is damaged in transit, faulty, or not what you ordered, contact us within 48 hours of delivery with your order number and photos. We'll arrange a replacement or a refund, and we'll collect the item if we need it back.

Refunds

Once we've agreed a refund, we'll process it to your original payment method within 14 days. Your bank or card provider may take a few more days to show it.

Contact

Colour Code Coatings (Perfect Pearls And Pigments LTD), Unit 2A Brampton Hall Farm, Ravens Green, Little Bentley, Colchester, Essex CO7 8TA. Phone 01206 645160, email info@perfectpearlsandpigments.co.uk.

This policy doesn't affect your statutory rights.